Below is a summary of questions that are frequently posed to our agents and customer service personnel. If you have a question about your Condominium policy, you may be able to find the answer that you are looking for, below. Of course, if you don’t find your answer, you can always call your agent or contact Companion at 800.845.2724 ext. 45638 or 44218, or via e-mail at camille.buster@companiongroup.com .
Q.) How do I pay my insurance premium?
A.) Companion offers three ways of making payments on your insurance premium:
1.) When you first purchase your policy from Companion, your agent may offer you an opportunity to pay your premium via an electronic check. The agent will request your bank routing number and account number to complete the transaction. Funds are withdrawn from your bank account on that day – just like a debit card or ATM transaction.
2.) Whenever you receive an invoice from Companion, you may pay it via electronic check by logging on to our website at www.companiongroup.com . Click on the area called "Customer Corner" and select "Billing Inquiry/Electronic Payment".
You will be required to enter your policy number and password. If you have never signed in before, go to the "Sign-Up" section and follow the on screen instructions to obtain a password. Once you have signed in, follow the on screen instructions to make an electronic payment.
Once again, remember that it works like an ATM or debit card. Once you make the payment, the funds will be drawn from your checking account that day.
3.) Of course, you can always pay your premium via a traditional, paper check. Simply attach the remittance copy of the invoice you receive to your check and mail them both to the address shown on the invoice. Remember, with paper checks, always allow for at least five days of mail time to insure that Companion receives your premium prior to the due date and to avoid any risk of cancellation for non-payment of your premium.
Q.) I have misplaced my most recent invoice or never received it. How much do I owe on my insurance policy? When is it due? Can I print a statement?
A.) You may call your agent, who will be able to obtain this information electronically, from our website. Or, you can obtain the information from our website yourself, by logging on to www.companiongroup.com . Click on the area called "Customer Corner" and select "Billing Inquiry/Electronic Payment".
You will be required to enter your policy number and password. If you have never signed in before, go to the "Sign-Up" section and follow the on screen instructions to obtain a password. Once you have signed in, follow the on screen instructions to obtain prior payment and current balance information. The system will offer you the opportunity to print a copy of your billing and payment history, for your records.
Q.) I forgot to mail my payment. Is there a grace period?
A.) Companion is not able to offer a grace period for receipt of insurance premiums. If you have not yet reached the due date but are concerned that you no longer have sufficient time to mail the payment via regular mail, you may make an electronic payment by following the instructions for electronic payment, above.
If you are past the due date, it is likely that your policy has already been cancelled. Contact you agent for assistance.
Q.) Do you accept credit card payments?
A.) Companion has elected not to accept credit cards as a form of payment for insurance premiums. This is because of the merchant fees required for credit card payments, which would then have to be built into the cost of your Condominium policy.
Q.) Can I print a copy of my policy off of your website?
A.) Unfortunately, not at this time – but we are working on it. In the meantime, if you need a copy of your policy, or any other document pertaining to your policy, contact your agent.
Q.) I’m not sure of who my agent is?
A.) Your agent’s name, address and phone number are printed on the first page of your policy.
Also, you can use the "Billing Inquiry" feature of our website, as described above. Your agent’s information will appear on several of the viewable pages that are displayed if you inquire on your policy’s billing status.
Q.) What does this policy cover?
A.) Contact your insurance agent for answers to coverage questions. Insurance agents are licensed professionals who are trained in the details of different types of insurance coverage. They are the most well equipped person to answer these types of questions, and they already know your personal insurance profile, including what deductibles may apply, what other policies may be applicable to your situation and what your potential exposure to loss may be.
Q.) How can I get a quote for a Condominium Policy?
A.) Contact your insurance agent. Companion does not give quotes directly to insured customers over the phone or on-line. As stated above, our agents are licensed professionals who are trained in the details of insurance coverage and are best equipped to provide quotes and answer pricing questions.
Q.) I have moved or am temporarily away from my condominium. Why did the post office not forward my mail?
A.) Different classes of mail have different forwarding instructions and may vary in length of time for which they are forwarded. Please be sure that the Post Office is always aware of any forwarding requirements that you have – and also, be sure to notify Companion and your other critical mail senders, i.e., insurance companies, banks, credit card companies, etc., of any temporary changes of address.