Here is where you will find important information about billing and payments.
How to Pay Your Bill
Pay online, with a true electronic automated clearinghouse (ACH) transaction directly from your checking or savings account. This is the most efficient way to pay your bill. We credit payments we receive by 5 p.m. Eastern Time in that night's business cycle. To make sure you visit the right online payment tool, first please determine what kind of policy you have:
- Voluntary Policies — Your independent agent placed your policy with us. Your policy isn't necessarily workers' compensation, but may be something else, such as condominium coverage or other business insurance.
- Assigned Risk Policies— Your policy number begins with one of these prefixes: SCW, WAL, WAR, WDC, WGA, WNC, WNJ, WTN, WVA
If online payment is not an option for you, learn other ways you can contact us to pay your bill.
If you use a bank bill pay service:
If you choose to mail your bill:
- Please understand this is electronic only between you and your bank. In reality, after your account is debited, the bank then prints a check and mails it to us. This means there can be postal delays. Please allow adequate time for mailing.
- We will receive this type of payment without the payment stub, which requires us to manually research it. This takes us longer to process.
- Be sure to mail your payment 12 days before it is due. This will help account for any postal delays, holidays or weekends. Sometimes, mail delivery can be slow. It's not unusual for mail to reach us seven days after mailing from neighboring states.
- Include your payment stub. The machines we use to process payments need the OCR scan line on the stubs to help automatically post payments. If the stub is missing, there will be a one- to two-day delay as we have to manually research and post your payment.
- Put your policy number in the remarks/memo field of your check. This is particularly important if you pay from an account that has a different name than the policy name.
Assigned Risk Policies and Postmark Dates
The rules vary by state, so it is very important to review the rules for the assigned risk plan in your state. If your policy number starts with:
In general, here are guidelines that apply to most states:
- The “postmark date” is the date the post office actually canceled the postage. Internet postage dates or meter dates generally do not count — and these are seldom actually canceled at the post office. If a payment is received without a post office cancellation, the “postmark” date will be equal to the date of actual receipt.
- For electronic payments (via phone or Internet), we consider the date of the actual payment submission to be the postmark date.
- If your coverage is canceled because of late payment or the payment is for a renewal policy term, your coverage, if reinstated or renewed, will be effective at 12:01 a.m. the date after the postmark date.
We can accommodate limited payment plans. Please know that timeliness is important, as your payment is due in full upon receipt of an audit bill. We are sorry, but we cannot offer payment plans on amounts less than $1,500. We also do not offer more than six payments on even the largest balances. Payment plans are at least monthly. We calculate payments so they are at least $1,000 per payment.
Need More Help?
Please contact your agent first. Your agent has specific details about your policy to give you quick, accurate answers. If you still have issues, you can email us a Billing Information Request or view our contact information for other ways to reach us.